If you have any questions do not hesitate to contact us!


When will my order arrive?

If you would like to check out when could be order delivered to your country, we have created convinient map for you on this link.

At tufty.eu, we prioritize efficient shipping and timely delivery of your orders. Here's what you can expect when you place an order with us:

  1. Fast Processing: We understand the importance of prompt service. That's why we strive to ship all orders within 24 hours of receiving them, from Monday to Friday.

  2. Next-Day Delivery: We follow the principle of "you order today, you have our tufting equipment tomorrow." When you choose our preferred carrier, Packeta, your order is delivered swiftly. If you place an order through Packeta's service, usually via Zásilkovna, and order from Monday to Thursday before 3:00 p.m., you can expect delivery the very next day (Czech republic).

  3. Careful Packaging: We take great care in packaging every order that comes through our doors. Each item is thoughtfully wrapped and secured to ensure it arrives in excellent condition.

  4. Other Carriers: While Packeta offers the fastest and most advantageous service, we also provide shipping through other carriers, such as PPL. Please note that with these carriers, delivery times may range from 3 to 4 days.


I paid online and didn't receive a confirmation immediately.

We have streamlined the online payment process for your convenience. Payments made through our secure platform, using Reiffeisen Bank, are automatically processed. Once the funds have been successfully credited to our bank account, an email confirmation will be automatically sent to you.

Please note that if you make a payment over the weekend and immediate payment was not selected, you will receive the confirmation on Monday morning when our business operations resume.

Our goal is to ensure a smooth and efficient payment experience for our valued customers. If you have any further questions or require assistance regarding payments or confirmation, please feel free to contact us.


Where do our tufting guns originate from?

While we cannot disclose specific details about our manufacturing processes, we can guarantee that none of our equipment is of inferior quality. Let's put it this way: the majority of tufting guns in America are the same as ours. This applies similarly to our other products.


Do you offer spare parts for sale?

Certainly! We provide a wide range of spare parts for tufting guns and rug trimmers. To inquire about the specific parts you need, please reach out to us through the contact section.


What is the duration of the warranty?

Information about all warranties can be found here.




Back shopping